Refund and cancellation policy

This policy applies to educational lessons offered by Devopsedgetech: the Relative Strength Intensive, private comparison coaching, morning ranking clinics, and foundation chart reading. We do not sell physical products, software licences, or subscription access.

Eligibility overview

Refunds depend on how early you cancel, whether a deposit or full fee has been paid, and whether the session has already started. Australian Consumer Law rights that cannot be excluded still apply.

Relative Strength Intensive

• Cancellation 14 or more days before session one: full refund of tuition paid, minus the AUD 300 deposit (deposit is non-refundable unless we cancel the cohort).
• Cancellation 7–13 days before session one: 50% refund of tuition paid after deposit treatment above.
• Fewer than 7 days before session one, or after the intensive has begun: no tuition refund for sessions already allocated, except where required by law or where we cancel.
• If Devopsedgetech cancels a cohort, you may choose a full refund including deposit or a transfer to a later cohort.

Private comparison coaching

• Cancel or reschedule 48 hours or more before the appointment: session fee refunded or moved once without charge.
• Cancel inside 48 hours, or miss the appointment (no-show): session fee is forfeited.
• Packages: unused sessions within the three-month validity window may be refunded at the per-session package rate if cancelled under the 48-hour rule; started packages are not fully refundable as a lump sum once any session is delivered.

Morning ranking clinic

• Cancel 24 hours or more before the clinic: full seat refund or credit to another dated clinic within three months.
• Later cancellations or no-shows: no refund.

Foundation chart reading

Same timing rules as private coaching for private foundation sessions (48 hours). Group foundation seats follow the clinic rule (24 hours).

Work already started and materials

Once a session has been delivered, that portion of tuition is not refundable. Printed worksheets handed out in class are yours to keep; we do not reclaim them for refund value. Personal printing costs you incur are not reimbursable.

Rescheduling

One complimentary reschedule is allowed for coaching and foundation sessions when notice meets the timeframes above. Further reschedules may be treated as cancellations at our discretion when diary pressure is high.

How to request a refund

Email info@devopsedgetech.digital with your name, lesson type, date, and reason. Include the phone number we hold on file if you have called us previously: (02) 4083 9964.

Processing time and method

Approved refunds are processed within ten business days to the original payment method where possible. Bank processing times may add several days.

Exceptions

Serious illness or bereavement with reasonable evidence may allow goodwill credits outside the standard windows. We consider these case by case.

Contact

Refund requests and cancellation notices: info@devopsedgetech.digital · 22 Mackie Street, Narrawallee, New South Wales.